Pre-Orders

A pre-order reserves a game, console or piece of hardware before it is released, so it reaches you as close to release day as we can manage. This page explains how payment, delivery, cancellation and pricing work for a pre-order.

Payment is taken in full when you place your pre-order. That does not affect your right to cancel: you can cancel a pre-order at any time until we dispatch it to you.

Pre-orders can be paid for in the same ways as any other order, including Clearpay.

A pre-order ships on its own, as a separate parcel from the rest of your order — anything in stock is sent straight away rather than waiting for the release. Your basket and checkout show the release date each pre-order is expected to ship on.

Release dates come from the publishers, manufacturers and distributors we buy from, and they can change. We cannot guarantee that a pre-order ships on the date shown when you ordered it. If the date changes, we will email you.

Yes — at any time before it is dispatched, for a full refund. Sign in and choose Cancel beside it in the Pre-Orders section of your account, and we will email you when it is done. Or contact us by email or live chat with your order number and the email address you ordered with, and we will cancel it for you.

The refund goes back to the payment method you used. If you paid with Clearpay, it cancels your remaining instalments and returns what you have already paid — see Paying with Clearpay.

Once a pre-order has been dispatched, it is returned like any other order — see our Returns Policy.

For almost every pre-order, the price you pay when you order is the price you pay. Occasionally — usually for an item with no confirmed release date, or one in short supply — our cost changes before it ships.

• If our cost goes up, we absorb as much of the increase as we can. If your order total would still rise, we email you first, so you can choose to cancel.
• If our cost goes down, we pass the saving on — by adjusting your order before it is processed, or with a partial refund once it is complete.

If you have a question about a pre-order, get in touch — we are happy to help.