How Loyalty Points Work

Loyalty points are a reward you build up on every order, worth a fixed amount in money off future purchases. Each point is worth 1.5p here, so 100 points is worth £1.50 off your next order. They have no cash value and can’t be exchanged for cash — they’re there to spend on gear, not to cash out.

You earn loyalty points on every order at Paragon Gaming, at a rate of 1 point for every £1 you spend on products, including VAT and after any discounts have been applied. Delivery charges don’t earn points, since they’re not part of the product spend.

If you’ve paid for part of an order using points, that portion doesn’t earn further points — only the part you’ve paid for in the usual way counts towards your next reward.

Once you’ve built up at least 100 points, you can put them towards your next order. Look for the Use my points button in your basket or at checkout, which takes the value straight off your total.

Points can be used alongside a discount code, so the two aren’t mutually exclusive, though they can’t be put towards delivery charges — those are paid separately.

Points earned on an order are added to your account once that order is completed, which is when it ships, rather than the moment you check out. This keeps the system straightforward if anything changes afterwards.

If an order that earned you points is later refunded, those points are taken back out of your balance. Equally, if you used points on an order that’s then cancelled or refunded, the points you spent are returned to you.

Points last 12 months from when you earn them. When you spend points, your oldest ones are used first, so points only expire if they go unused for a year.

If you were a customer on our old website, any unspent points you held carry over automatically and keep exactly the same money value they had before. You don’t need to do anything to claim them — they’re already in your account, waiting for you.

Your points balance, what it’s worth and your full points history are all kept together in My Account under Loyalty Points. You’ll need an account to earn and spend points, but you don’t need to set one up separately — it’s created for you automatically the first time you place an order.